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Product
What sizes are available?
Available sizes may vary by product. Some items come in all sizes (S–XL), while others are available in selected sizes only.
Where can I buy this product?
This product can be purchased through our Website, Shopee, and TikTok Shop.
Warranty & Care
Is there a warranty for this product?
Currently, this product does not come with a warranty.
How do I care for the product?
To care for the product, it is recommended to hand wash or machine wash with cold water. Avoid using bleach, then dry flat or hang to air dry. If needed, iron with a warm temperature for the best results.
Payment
What payment methods are available?
We accept BCA Virtual Account and GoPay.
Is installment payment available?
Currenly no installment payments are available.
Is there a time limit for payment?
Yes, the payment time limit is 60 minutes.
Can I pay using a credit card?
Currenly credit card payment is not available.
Orders
I changed my mind after payment. Can I cancel the order?
We cannot change, add, or cancel orders after payment. To avoid additional shipping costs, please place a new order from the beginning.
Shipping
How long does it take to ship the order?
Orders will be shipped within 2–3 business days.
Do you offer overseas shipping?
At this time, we do not offer international shipping.
Returns & Exchanges
What if I want to return a product?
Returns depend on the type of defect. Please send us information and photos of the product issue first. Our team will evaluate and provide the next steps.
How long is the return period?
The return period is up to 5 days after receiving the item.
Who bears the return shipping cost?
The return shipping cost is the responsibility of the buyer.
What if I want to exchange a product because it doesn’t fit or I don’t like it?
Size exchange requests must be made within 2 days after the product is received, with the tag still attached and the item unworn and unwashed (please include an unboxing video).
[IMPORTANT] Exchanges can only be made if the requested size is still available. We are unable to hold items for restock, exchange for a different color/model, or process returns/refunds.
What if I receive the wrong or damaged item?
If you receive an incorrect or damaged item, please contact us within 5 days of receiving your order and provide clear photos. We’ll assist you with the return and send a replacement if applicable.
Can I return or exchange sale items?
Sale items are not eligible for return or exchange unless the item is faulty or incorrect.
How do I start a return or exchange process?
To begin, contact our customer service via email or WhatsApp with your order number, product photos, and reason for the return. We’ll assist you from there.
How long does it take to process a return or exchange?
Once the returned item is received and passes inspection, please allow 3–5 business days for processing. For exchanges, the replacement will be shipped after approval.
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